No matter how you feel about the airlines, apparently the folks over at Maryland's BWI airport at least leave passengers feeling good as the prepare to board the airplane or claim their bags and go, according to two recent surveys.
Here's an excerpt:
"Talk about flying the friendly skies -- or not. The D.C. area boasts three major airports in the region, but only one of them is nationally ranked in the top 10 for customer satisfaction, according to a new survey.
The ranking comes courtesy of J.D. Power and Associates. It names Baltimore Washington International Thurgood Marshall Airport as seventh in medium-sized airports."
Read the entire article here.
Here's an excerpt:
"Baltimore Washington International Thurgood Marshall Airport is the best airport of its size in the world, according to a survey by Airports Council International.
BWI ranked No. 1 for airports serving 15 million to 25 million passengers in the Airport Service Quality (ASQ) 2009 survey released Wednesday. The airport led the list of the top five mid-size airports, finishing ahead of Taipei, Shenzhen, New Delhi and Salt Lake City. In the ranking of the best airports by number of passengers served, BWI was the only U.S. airport to place first in any size category. BWI was not ranked in any category in the 2008 ASQ survey."
Read the entire blog post here.